SofaWare Technologies - Welcome to the SofaWare Technical Support Center!

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Welcome to the SofaWare Technical Support Center!

This section provides online answers to your technical questions about SofaWare products and services. See below for instructions on how to obtain technical support, for answers to common technical problems, and to obtain the latest product downloads and documentation.
For non-support related questions, please use the Information Request Form.

Note: Firmware updates for Safe@Office appliances with a valid support and subscription plan are available via automatic updates service using the SofaWare Service Center. For additional information on automatic firmware updates and support and subscritpion plans, please click here or contact the technical support team.



		Contact Technical Support Open and track your support issues status online using the online ticketing system. Get automatic acknowledgement with every update, and automated troubleshooting suggestions based on your ticket content. To use the online ticketing system, please login to your account.

		Downloads and Documentation Find the latest documentation, software updates, and downloadable SofaWare products. Note: Firmware updates for Safe@Office appliances with a valid support and subscription plan are available via automatic updates service using the SofaWare Service Center. For additional information on automatic firmware updates and support and subscritpion plans, please click here.

		SofaWare Knowledge Base The SofaWare Knowledge Base is an online self-service database of technical information to help you diagnose and solve installation and configuration issues with SofaWare products.

		SofaWare Discussion Groups Use our online forums to discuss our products with other members of the SofaWare users community.

		Join Our Early Availability Program Help us make our products better for you! Join our Beta EA (Early Availability) program and get all the firmware releases before everyone else. Note: It is not recommended to install the EA firmware on mission-critical Embedded NGX appliances.

		Training & Certification Check Point offers technical training and certification to network security experts, integrators and managed service providers who wish to learn more about Check Point small business network security solutions. Learn more about available certifications and upcoming training sessions.